Shipping policy

Effective Date: 6 August 2026

Thank you for shopping with Savoie French Jewellery. We are committed to processing and delivering your order as quickly and securely as possible. Every Savoie French Jewellery order is carefully inspected, securely packaged, and prepared with attention to detail before it is shipped.

 

1. Order Processing

  • In the event of temporary business closures ,holiday’s or other exceptional circumstance,shipping services may be temporarily paused. Any update regarding processing and shipping schedules will be inform or update through or official channels.
  • Orders are processed within 1–3 business days after payment has been successfully confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  •  Processing times may be extended during peak seasons, promotional periods, or unforeseen circumstances.


2. Shipping Destinations

We currently ship to:
  • Malaysia
  • Singapore
  • United States
  • Selected international destinations
If your country is not listed during checkout, please contact us before placing your order.

3. Estimated Delivery Time

Estimated delivery times are as follows:
  • Malaysia: 2–7 business days
  • Singapore: 5–10 business days
  • United States: 7–15 business days
  • Other International Destinations: 7–21 business days
Please note that delivery times are estimates and may vary depending on customs clearance, courier services, weather conditions, or other factors beyond our control.

4. Shipping Fees

Shipping charges are calculated during checkout based on the delivery destination and selected shipping method.
Any applicable customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where applicable.
Please allow up to 24 hours for tracking information to become available.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.
Savoie French Jewellery is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

7. Lost, Delayed or Damaged Shipments

If your order is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and provide an appropriate solution where applicable.

8. Temporary Shipping Suspension

Savoie French Jewellery may temporarily suspend order processing and shipping during business closures, holidays, or exceptional circumstances. Customers will be informed of any temporary suspension through our website or official social media channels. We sincerely appreciate your patience and understanding during these periods.

9. Contact Us

If you have any questions regarding shipping or your order, please contact us:
Email: hello@savoiefrench.com
Phone : +60147121751 (WhatsApp only)